سياسة الخصوصية

Last updated: July 10, 2025

THE CERTIFICATE HUB operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you:
• Place an order
• Subscribe to our newsletter
• Contact us via email or contact form
• Create an account

This may include
• Your name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (processed securely through third-party payment providers)

Additionally, we automatically collect certain information through cookies and analytics tools, such as
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on our site

How We Use Your Information

We use your information to
• Process and fulfill your orders
• Communicate with you regarding your purchase or inquiry
• Send promotional emails (only if you opt-in)
• Improve our website and customer experience
• Prevent fraudulent transactions
• Comply with legal requirements

Sharing Your Information

We do not sell your personal information. However, we may share your data with:
• Shopify, to power our online store
• Payment processors (e.g., Tap, Apple Pay, etc.)
• Shipping providers (e.g., Aramex, DHL)
• Legal authorities, if required by law

All third parties are obligated to keep your data secure and use it only for the intended purpose.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.

Your Rights

Depending on your location, you may have the right to
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent to marketing emails
• Lodge a complaint with a data protection authority

Cookies

We use cookies to provide a better shopping experience. These cookies help us remember your preferences and understand how visitors interact with our store. You can disable cookies in your browser settings.

Security

We use industry-standard measures to protect your personal information, including SSL encryption and secure payment gateways.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at info@thecertificatehub.com.