Terms of service
Overview
Welcome to The Certificate Hub. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.
Products and Services
The Certificate Hub specializes in personalized and custom-made framed certificates and keepsakes. Product images displayed on our website are intended to represent the final product as accurately as possible; however, slight variations in color, materials, printing, or presentation may occur.
Customer Responsibility
Customers are responsible for providing accurate and complete personalization details, including names, dates, messages, and any other custom information submitted with an order.
The Certificate Hub is not responsible for errors, misspellings, incorrect dates, or other inaccuracies provided by the customer during the ordering process.
Order Acceptance
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that contain inaccurate information, suspected fraudulent activity, or content that we consider inappropriate, offensive, unlawful, or infringing on the rights of others.
Pricing and Payment
All prices displayed on our website are listed in the applicable currency and are subject to change without prior notice.
Payment must be completed in full before production begins. Orders will not be processed until payment has been successfully received.
Production and Shipping
Production and delivery timeframes provided on the website are estimates only and are not guaranteed.
The Certificate Hub is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or other circumstances beyond our reasonable control.
Returns, Refunds, and Exchanges
Because all products are custom-made and personalized, orders cannot be returned, exchanged, or refunded once production has begun.
If your order arrives damaged or contains an error caused by The Certificate Hub, please contact us within three (3) business days of delivery and provide clear photographs of the issue. We will review the matter and determine an appropriate resolution.
Intellectual Property
All content on this website, including but not limited to designs, graphics, product concepts, photographs, logos, text, and branding, is the property of The Certificate Hub and may not be copied, reproduced, modified, distributed, or used without prior written permission.
User Content
By submitting text, names, messages, or other content for personalization, you confirm that you have the right to use such content and that it does not violate any applicable laws or third-party rights.
Limitation of Liability
To the maximum extent permitted by law, The Certificate Hub shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our total liability shall not exceed the amount paid by the customer for the applicable order.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective upon posting on this website. Continued use of our website after such changes constitutes acceptance of the revised terms.
Contact
If you have any questions regarding these Terms of Service, please contact us at:
info@thecertificatehub.com